Cancellation Policy: To reserve your tour, we need an initial payment of 50% of the total tour cost, which covers expenses like hotel/ tent/homestay/Igloo bookings. Additionally, we’ll require the full amount for cab booking that are necessary. Once we receive the initial payment, we’ll proceed with hotel/tent/homestay/Igloo bookings and other preparations, keeping you informed. Upon confirming the hotel/tent/homestay/Igloo reservations, you’ll be notified by an email. The remaining 50% must be paid at least 2 days before your tour begins or on the date of arrival.
*Please Note: During the peak season of Christmas & New Year (20th Dec to 10th Jan), full payment is required to confirm the booking.
Modifications to Confirmed Tours
While we prefer not to alter confirmed arrangements, we understand that sometimes changes are necessary. If you need to make amendments to a booked tour, we’ll make every effort to accommodate your requests based on the availability of your stay type, along with any associated cancellation fees. Please be aware that these changes may incur minimum amendment fees.
Cancelling a Confirmed Tour
We don’t recommend cancelling your tour, but we understand that it may be necessary for valid reasons. If you would want to cancel, please notify us in writing via email.
Cancellation fees:
- Cancellation 10 days or more before arrival: 20% of the tour cost plus the cost of non-refundable services if any.
- Cancellation 10 to 5 days before arrival: 30% of the tour cost plus the cost of non-refundable services.
- Cancellation 5 to 2 days before arrival: 50% of the tour cost plus the cost of non-refundable services.
- Cancellation within 2 days of arrival: No refund.
Cancellation Policy for Igloos:
Cancellation done before 10days of booking :Total advance amount will be refunded.
Cancellation done in > 10days – No Refunds
Miscellaneous Terms and Conditions: During peak seasons (Between 20th December and 10th January travel dates) the above cancellation policy shall not be applicable.